We stand by the quality of our products and pack each shipment with care but if you are not 100% satisfied with your purchase or it arrives damaged email email@example.com within 14 days of receipt to obtain in-store credit. Prior authorization is required to an exchange for another item. Include your sales order number in the subject of the email.
Online Purchase Returns
- All items must be in new resalable condition and include all original packaging.
- We will issue a return shipping label which must be used within seven (7) days.
- For returns requested after delivery customers are only eligible for exchange or store credit. Store credit expires in one year.
- Items that are returned without prior authorization are subject to denial of store credit.
- The following purchases are not eligible for return: Items that have been altered, Custom Made products, Clearance or Closeout products, Light Bulbs, Expedited Shipping Fees.
Due to the fragile nature of many of the products that we sell, if damages occur during the shipping process.
- Damaged or defective products must be reported within 7 days of delivery.
- Take several photos of the damaged packaging and/or product.
- Please email the details to firstname.lastname@example.org and attach photo(s) of the damage. Include the sales order in the subject line of the email.
- Please retain all original packaging and documentation while the situation is under review.
- If an individual part, piece of glass, or other component of a lamp or fixture arrives damaged, that replacement part will be sent to you at no charge.
- If the item is damaged beyond repair, a full replacement order will be issued. Prior authorziation must be obtained in order to receive a full refund.
- Items returned as damaged or defective that are found to be in working condition after inspection will be subject to a 25% restocking fee and deduction of return shipping fee.
Please allow up to 7-14 days for your return to be processed from the day you return your package. We will notify you by email once we have processed your return. Returned items are credited in the original form of payment.